FAQ

Frequently Asked Questions
Problem with an Order
I received my order but there’s a problem. What do I do? Please contact our Customer Relations team.
Online Selection & What’s in Stores
Not all items in your store can be viewed on our site. Each Magnus store store has a unique selection—including store exclusives, special features and even clearance finds—that are separate from our online selection. So, as always, expect to find a few fun surprises with each new store visit.
Redeeming Discounts
Yes, you can use discount offers, promotional offers, Rewards Certificates and Platinum Perks offers when ordering at magnuscreations.com
Sales Taxes
The amount appearing on your order as “Estimated Sales Tax” may differ from the sales taxes ultimately charged. Many factors can change between the time you place your order and when your order ships. The actual taxes charged will be calculated based on the applicable state and local sales taxes when your order is shipped. Magnus Creations Imports strives to comply with state and local tax laws as they exist today, and continues to monitor and update its taxation policies as those laws change, however tax laws are subject to change and are perpetually evolving.
How can I get early notice of promotions and events via Magnus Creations mailers, email and/or SMS text?
You can sign up for your choice of mailers, email and/or SMS text online. See our sign-up page here.
How can I unsubscribe from Magnus Creations email and mailers?
The fastest way to unsubscribe from email is to click on the “Unsubscribe” link at the bottom of a Pier 1 email message. To unsubscribe from mailers, contact our Customer Relations team.
How can I update my contact info to make sure I still get Pier 1 mailers and email?
You can notify our Customer Relations team for quick response. Include both your old and new addresses, and email Customer Relations here.
How can I get my online order the next day or sooner?
Select free Store Pickup as your delivery option. You’ll pay online and your order will be waiting for you at your designated store the very next day—or sooner.
What is the Magnus Creations store pricing policy?
Pier 1 is committed to accurate pricing. Price discrepancies should be brought to the attention of a store associate for immediate correction.
How can I pay for my online purchase?
We accept Magnus creations Rewards credit cards, Pier 1 Gift Cards, American Express, MasterCard, Visa and Discover credit cards and debit cards.

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